CRM - Citizen Request Management

The need to manage and support citizen phone calls (including 311 calls), complaints, questions, and requests is overwhelming. Requests for information have increased and your support staff and internal communications must be accurate, consistent, and quick--providing the community with the knowledge that government is working for them.

The 4gov® Citizen Request Management (CRM) module provides the mechanism for tracking citizen inquiries, internal requests, and inter-agency calls—with the added component of electronically routing the request to the proper individual and department for service, and responding back when action has been taken. With this flexible system, the Citizen or Business may enter a request via the Internet, search for information from a database of responses you generate, respond to your “surveys” and/or your agency can have a central call-in help desk.


If you would like to discuss our Citizen Request Management Module, contact iDC.